Cancellations and Substitutions
Cancellations, refund requests and requests to substitute attendees must be made by the individual event registrant and can be e-mailed to our Customer Service Department at CustomerService@OctoberResearch.com or call 330.659.6101 x 805.
- There is no charge to substitute attendees for the 2022 WLS conference, but we must be notified prior to August 3, 2022
- We do not offer registration rollovers to a different event or year.
Please see the cancellation schedule below:
- Cancellation requests received on or before July 17, 2022 are eligible for a full refund minus a $50 processing fee.
- Cancellation requests received between July 18 and August 3, 2022 will receive a refund of 50% of registration fees paid.
- Cancellations received on or after August 4, 2022 and for no-shows, no refund will be provided.
In the unlikely event of program cancellation, October Research, LLC will refund 100 percent of registration fees paid. October Research, LLC assumes no liability for any penalty fees on airline tickets, deposits for hotel accommodations, or any other fees, charges, penalties or other incidental costs that a registrant might incur as a consequence of a program cancellation.