Cancellations and Substitutions

Cancellations, refund requests and requests to substitute attendees must be made by the individual event registrant and can be e-mailed to our Customer Service Department at CustomerService@OctoberResearch.com or call 330.659.6101 x 805.

• There is no charge to substitute attendees for the 2023 WLS conference, but we must be notified prior to October 23, 2023
• We do not offer registration rollovers to a different event or year.

Please see the cancellation schedule below:

• Cancellation requests received on or before October 6, 2023 are eligible for a full refund minus a $50 processing fee.
• Cancellation requests received between October 7 and October 22, 2023 will receive a refund of 50% of registration fees paid.
• Cancellations received on or after October  23, 2023 and for no-shows, no refund will be provided.

Program Cancellation

In the unlikely event of program cancellation, October Research, LLC will refund 100 percent of registration fees paid. October Research, LLC assumes no liability for any penalty fees on airline tickets, deposits for hotel accommodations, or any other fees, charges, penalties or other incidental costs that a registrant might incur as a consequence of a program cancellation.